POSITION: Customer Relations Representative

SUPERVISOR: Clinic Manager or Business Office Manager

ESSENTIAL JOB DUTIES: (This list may not include all of the duties assigned.)

1. Greets patients and visitors in a prompt, courteous, and helpful manner.
2. Checks in patients, verifies and updates necessary information. Assists patients with ambulatory difficulties.
3. Answers telephone, screens calls, takes messages, makes appointments and provides information as needed.
4. Checks patients out, making follow up appointments as needed, collecting payments from patients processing them as directed, reconciling money received and cash drawer.
5. Maintains work area and lobby in neat and orderly manner. 6. Performs related work as required.

COMPETENCIES:
1. Customer/Client Focus
2. Problem Solving/Analysis
3. Time Management 4. Communication Proficiency 5. Teamwork Orientation

EDUCATION AND EXPERIENCE:
Required: High school graduation or GED.
Preferred:
1. One year work experience, preferably in a medical office setting.
2. Knowledge of medical terminology desirable.
3. Word processing and computer experience.

Job Description is available upon request.

POSITION: Licensed Independent Social Worker

SUPERVISOR: Clinic Manager

QUALIFICATIONS:

• Provide psychosocial assessments of patients and families to identify emotional, social, and environmental strength and problems related to their diagnosis, illness, treatment and/or life situation
• Formulate, develop and implement a comprehensive psychosocial treatment plan utilizing appropriate clinical social work treatments and interventions
• Assist with billing for services performed and completing appropriate documentation in the patient’s medical record
• Provide quality customer service internally and externally
• Team player with outstanding interpersonal abilities
• Independent thinker
• Excellent organizational and oral/written communication skills
• Strive in a fast-paced clinic environment
• Word processing and computer experience
• Clinical office setting and Electronic Health Record (EHR) experience preferred.
• Masters Degree in Social Work
• Valid state licensing and certification required

Job Description is available upon request.

POSITION: Medical Lab Assistant
*required to work 4 shifts per month
*all shifts are scheduled per employee’s availability

SUPERVISOR: Urgent Care Manager

QUALIFICATIONS:

• Knowledge of laboratory techniques/equipment to perform routine blood and urine tests; and perform quality control checks.
• Knowledge of medical terminology to communicate with medical staff regarding laboratory procedures and results.
• Skill in labeling and maintaining all materials for collection.
• Skill in preparing written reports concerning the results of laboratory tests and input data into computer system.
• Skill in making mathematical computations utilizing standard formulae.
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
• Ability to read and understand oral and written instructions and follow written protocols.
• Ability to work independently and to communicate clearly, both verbally and written.
• Computer data entry experience required.
• Graduation from high school or GED
• One year of medical laboratory/phlebotomy experience/certification preferred

Job Description is available upon request.

POSITION: Patient Account Representative

SUPERVISOR: Billing Office Manager

QUALIFICATIONS:

ESSENTIAL JOB DUTIES: (This list may not include all of the duties assigned.)
1. Generates various accounts receivable and pending reports, investigates billing problems for resolution.
2. Inputs patient’s data base information which includes insurance and demographic information.
3. Works with patients in securing prepayment sources or financial agreements.
4. Participates with other staff to follow up on accounts until no balance or turned over for collection.
5. Assists with coding and error resolution.
6. Assists with answering the telephone and providing information as requested.
7. Assists with completion of FMLA and disability forms
9. Performs related work as required

COMPETENCIES:
1. Customer/Client Focus
2. Problem Solving/Analysis
3. Time Management
4. Communication Proficiency
5. Teamwork Orientation

EDUCATION AND EXPERIENCE:
Required:
1. High school graduation or GED.
2. One year of billing experience in a health care organization.

Preferred:
1. Knowledge of medical terminology desirable.
2. Word processing and computer experience.

ALTERNATIVE TO MINIMUM QUALIFICATIONS: Additional appropriate education may be substituted for one year of billing
experiences.

Job Description is available upon request.

POSITION: Registered Nurse

SUPERVISOR: Clinic Manager 

ESSENTIAL JOB DUTIES: (This list may not include all of the duties assigned.)
1. Performs general nursing care to patients. Screens patients for appropriate information. Administers prescribed medications, tests and treatments in accordance with nursing standards.
2. Utilize nursing knowledge and skills in the safe implementation of basic preventative and therapeutic nursing care of assigned patient/family as evidenced by documentation and observation of positive patient care outcomes.
3. Assists with the preparation of equipment and aids physician during treatment, examination, and testing of patients and documents accurately in the patient’s chart.
4. Perform delegated independent nursing functions using established procedures, policies, guidelines and standards.
5. Responds to and refers incoming telephone calls. Instructs patient and family regarding medications and treatment instructions, within scope of practice.
6. Responsible for preparation of exam rooms including re-stocking of treatment areas.
7. Work collaboratively with other members of the health care team in coordination of patient care as evidenced by other department feedback.
8. Participates in professional development activities and maintains professional affiliations.
9. Performs related work as required.

COMPETENCIES:
1. Customer/Client Focus
2. Problem Solving/Analysis
3. Time Management
4. Communication Proficiency
5. Teamwork Orientation

EDUCATION AND EXPERIENCE:
Required: Graduation from an accredited school of nursing
Preferred:
1. One year of professional nursing experience in a clinic setting preferred
2. Word processing and computer experience

CERTIFICATE/LICENSE:
1. Possession of a State Registered Nurse license
2. CPR certification

Job Description is available upon request.

GENERAL SUMMARY OF DUTIES: Educates patients on the necessary lifestyle changes involved in a diabetes diagnosis, including nutrition, medication, physical activity and glucose testing. Collects patient data to monitor health status and proactively manage the patient’s condition.

SUPERVISOR: CEO and Clinic Manager

QUALIFICATIONS:

POSITION: Registered Nurse or Licensed Practical Nurse or Certified Medical Assistant  – Full-Time

SUPERVISOR: Clinic Manager

QUALIFICATIONS:

POSITION: Registered Nurse or Licensed Practical Nurse or Certified Medical Assistant – Full-Time

SUPERVISOR: Clinic Manager

QUALIFICATIONS:

POSITION: Ultrasound Tech– On-Call (less than 24 hours per week)

SUPERVISOR: Imaging Center Supervisor

QUALIFICATIONS: